Support center
A person, when the guidebook isn't enough
Our specialists answer questions about airline rules and travel planning. We are an information service — guidance is free, and we never act as your booking agent.
Contact channels
Three ways to reach us
Telephone
+1 406-587-3091
Best for time-sensitive questions. Open Monday – Friday, 8:00 AM – 6:00 PM (MT).
Email
support@airsupportteam.com
Best for detailed situations. Include your route, dates and ticket type.
Contact form
Structured enquiry
Choose a problem category and we route it to the right specialist.
What we can help with
- Explaining which airline policy applies to your situation
- Interpreting fare rules, change conditions and refund eligibility
- Clarifying baggage allowances, restrictions and claim procedures
- Outlining passenger rights frameworks in the relevant jurisdiction
- Pointing you to the correct official source for entry requirements
- Suggesting the channel and wording most likely to resolve a case
What we cannot do
- Booking, issuing, changing or cancelling tickets
- Accessing, viewing or modifying your reservation
- Contacting an airline as your representative
- Filing compensation claims on your behalf
- Providing legal, immigration, tax or insurance advice
- Guaranteeing an outcome from any carrier or authority
Response times: telephone enquiries are answered during opening hours; email and form submissions receive a reply within one business day, and within two business days during peak travel periods.
Self-service
Most questions are already answered
Before writing in, the relevant chapter often has the full explanation — including the exceptions.