Guidebook chapter
Refunds & Compensation
Refunds and compensation are two different things governed by different rules. This chapter separates them, explains the frameworks that apply in major regions and describes what documentation strengthens a claim.
What this chapter covers
Topics in this chapter
Understanding entitlements, timelines and how claims are actually assessed.
01
Refund vs compensation
Money back for a service versus a penalty for disruption.
02
Regional frameworks
How passenger-rights regimes differ by jurisdiction.
03
Extraordinary circumstances
The carve-out that ends most compensation claims.
04
Travel credit
Vouchers, expiry and when cash is the correct remedy.
05
Documentation
What evidence actually supports a claim file.
06
Escalation paths
Airline, regulator, ombudsman and card chargeback order.
Articles
In this chapter
Published guides, researched and fact-checked against primary sources.
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