Our team
Specialists, editors and one very long checklist
The guidebook is maintained by a small distributed team. Roles are published so you know who is accountable for what — and so corrections reach the right desk quickly.
Roles
Who maintains which part of the guidebook
We publish roles rather than personal profiles: responsibility for accuracy sits with a function, and it stays there when individuals change.
Editorial Director
Standards, corrections, publication sign-off
Owns the editorial policy, approves every rule-sensitive page before publication and maintains the correction log.
Airline Policy Lead
Conditions of carriage, fare rules, loyalty terms
Tracks carrier documentation across more than 180 airlines and flags material policy changes for re-review.
Regulatory Researcher
Passenger rights, compensation frameworks
Follows civil aviation authority publications and international conventions covering disruption and liability.
Airports & Operations Editor
Terminals, connections, ground handling
Maintains airport guides, minimum connection guidance and transfer timings using operator documentation.
Documents Specialist
Passports, visas, entry authorizations
Monitors entry requirement changes and keeps the Travel Documents chapter aligned with official notices.
Reader Support Lead
Inbound questions, escalation, feedback loop
Answers reader questions and feeds recurring gaps back into the editorial roadmap.
Contributors
We work with practitioners
Former cabin crew, ground operations staff, corporate travel managers and accessibility advisors review chapters in their areas. Contributions are credited on the pages they affect and are never sponsored.