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Editorial policy

How we decide what to publish

Everything on this site is written to a documented standard. This page explains that standard so you can judge the guidance rather than simply trust it.

Printed pages and editing notes spread across a desk

Process

Six steps from question to published page

  1. 01

    Scope

    Define the question a page must answer and the jurisdictions it applies to.

  2. 02

    Source

    Collect primary documents: carriage conditions, tariffs, regulator notices, operator publications.

  3. 03

    Draft

    Write in plain language, stating limits and exceptions rather than smoothing them over.

  4. 04

    Review

    A second specialist checks each factual claim against the cited source.

  5. 05

    Publish

    Page goes live with a review date and a named accountable role.

  6. 06

    Re-check

    Rule-sensitive pages are revisited quarterly and immediately on major policy change.

Sourcing standards

We rely on primary documentation wherever it exists. In order of preference, our sources are: airline conditions of carriage and published fare rules; filed tariffs; civil aviation authority and consumer protection regulator publications; international conventions and treaties; airport and ground handler operational notices; and official government entry-requirement publications.

Secondary sources — press reporting, industry analysis, forum accounts — may inform what we investigate, but never stand alone as the basis for a rule statement. Where a widely repeated claim cannot be traced to a primary document, we say so explicitly rather than repeating it.

Independence

AirSupportTeam LLC is not owned by, funded by, or contractually affiliated with any airline, airport, global distribution system or online travel agency. We do not sell tickets and receive no booking commission. No third party is given advance sight of, or approval over, editorial content.

If the site ever carries advertising or affiliate placements, those units will be labelled unambiguously, separated from editorial content and excluded from decisions about what we cover or how carriers are described.

Accuracy and uncertainty

Aviation rules change frequently and are applied inconsistently at the counter. We therefore distinguish between three kinds of statement:

  • Rule. Documented in a primary source and cited. Stated as fact.
  • Common practice. Widely observed but not contractually guaranteed. Labelled as practice, not entitlement.
  • Judgment. Our recommendation based on specialist experience. Clearly framed as opinion.

Review cycle

Every page carries a last-reviewed date. Chapters covering baggage, travel documents, refunds and compensation are reviewed at least quarterly. All other chapters are reviewed at least annually. Any page affected by an announced policy change is prioritised for immediate revision.

Corrections

Substantive errors are corrected and the correction is disclosed on the page, with the date and a short description of what changed. Typographical fixes are made silently. We do not delete pages to hide mistakes; where content is withdrawn, an explanatory note remains.

To report an error, write to editorial@airsupportteam.com with the page URL and, where possible, the source that contradicts us. Reports are acknowledged within two business days.

Use of artificial intelligence

AI tools may be used for research triage, structural drafting support and copy-editing. No page is published without a human specialist verifying each factual claim against a cited primary source. AI is never used to generate rules, figures, quotations, testimonials or imagery presented as documentary.

Photography

All photography on this site is licensed stock or original documentary imagery. We do not publish synthetic images of people, aircraft, airports or destinations, and we do not present illustrative photography as evidence of a specific event or location.

Reader questions

Questions sent to our support channels inform the editorial roadmap. Reader correspondence is never published with identifying details, and support conversations are not used as sources for factual claims without independent verification.

Last reviewed: January 12, 2026